Alexpress Pet Transport means the company, Alex Freight Pty Ltd, based in Queensland, Australia, trading as Alexpress and its employees. Employees of Alexpress have the authority to enter into a contract on behalf of Alexpress but have no authority to vary these terms & conditions.
- Office hours are Monday-Friday 08:00-18:00. Please be aware that it may take some time to get a response from us due to COVID-19. The message via Facebook or email can take longer.
- We reserve the right not to transport or handle any animal that is considered to present a danger to any person or other animal and this shall be at the sole discretion of our drivers.
- We reserve the right not to transport any animal showing symptoms of Brachycephalic Syndrome.
- No cover is provided for illness or death due to pre-existing condition, known or otherwise or for death or injury.
- Where any animal is collected from or delivered to another animal transport company or another third party at the request of the owner, Alexpress Pet Transport accepts no liability for any loss, death, illness, injury or accident due to any cause whilst the animal is in the care of that other party.
- Alexpress Pet Transport are authorised to seek veterinary care should this be required whilst animals are in our care. Any veterinary charges incurred are the owner’s responsibility and will be on charged to the animal’s owner.
- There are special requirements for young kittens or puppies;
If your puppy or kitten is less than 8 weeks old, then we will not be able to accept it for travel.
- If your puppy or kitten is older than 8 weeks old, you will require a Veterinary Certificate stating your pet is healthy enough to travel.
- Payments are to be made by credit card or direct deposit within 24 hours once the booking is confirmed.
- A refund will be given up to 72 hours prior to travel. If you cancel your booking 3 days or more before departure you are entitled to a fifty percent (50%) refund.
- If you cancel your booking less than 3 days prior to departure your booking will not be refunded.
